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A user withdraws money by visiting an agent, who checks that the user has sufficient funds before debiting the user’s account and handing over the cash.
An M-Pesa user can also transfer money to others using a menu on their phone.
In November 2012, Safaricom announced it would be offering a new mobile phone banking product in conjunction with the Commercial Bank of Africa, tapping into an underdeveloped financial services market.
Safaricom was started in 1993 as a department of the former state-owned telecommunications company, Kenya Post and Telecommunication Corporation.
With M-PESA, the user can buy digital funds at any M-PESA agent and send that electronic cash to any other mobile phone user in Kenya, who can then redeem it for conventional cash at any agent.
It provides a method for mobile users to alert someone that they wish to be called, but either can't, or won't, pay for the call.Safaricom together with many other companies have partnered come up with different services for use by the public ranging from weather updates to market prices and even entertainment updates.The company has plans to provide Wi-Fi internet connection in large malls, SMEs and government agencies in Kenya M-PESA (M for mobile, pesa is Swahili for money) is a mobile phone-based money transfer, financing and micro financing service, launched in 2007 by Vodafone for Safaricom and Vodacom.Recent reports appearing in the cross section of the press indicate that Vodafone Plc of UK only owns 35% and the remaining 5% is owned by a little-known company, Mobitelea Ventures Limited.The reports have caused a stir which led to the summoning of its CEO Michael Joseph to appear before the PIC "Public Investment Committee", during which he denied knowing who the other shareholder is.